IT Support Engineer – Immediate Start

This is an established IT services provider who can offer support and training to successful candidates. They will also offer progression opportunities from 1st line IT support to 2nd line and 3rd line IT Support Engineer roles.

IT Support Engineer - Immediate Start
(Dudley)

Following the successful bid and tender of a new IT support contract, T2M have been instructed to recruit multiple IT Support Engineers for a business based in the Dudley/Halesowen region. This is an established IT services provider who can offer support and training to successful candidates. They will also offer progression opportunities from 1st line IT support to 2nd line and 3rd line IT Support Engineer roles.

What will you be doing?

As IT Support Engineer. Duties and responsibilities include:

  • Responding to support queries via telephone and email.
  • Diagnosing and troubleshooting IT support queries.
  • Remote log in and support for IT services such as:
    • Windows/Office 365
    • Remote Desktop Servers
    • Printer Setup/Connectivity
    • Active Directory
    • Telephony Systems.
  • Escalating complex IT support matters to 2nd/3rd line engineers.
  • Working as part of a team to meet client needs.
What are we looking for?

Requirements to be successful as an IT Support Engineer:

  • Excellent customer service and communication skills.
  • IT, software, and network support experience.
  • Knowledge of Windows OS, Office 365 and Exchange Server.
  • Previous use of remote log in support tools, ticketing software, and support logging.
  • Strong problem solver.
  • Relish a challenge.
  • Passion for IT and learning new systems.

 

This role will be initially office based, however hybrid working may be offered in the long term. Due to an increase in workload, successful candidates will be able to start as soon as they are available. 

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