Operations Manager

Operations Manager

Operations Manager – Yate – £40,000 – Permanent

This is an exciting opportunity to join a nationwide security monitoring business. As an operations manager you will oversee a team of operators within a video receiving centre, ensuring that correct procedures are followed, customer service standards are met and furthering high levels of customer retention.

Key Responsibilities:

  • Ensure that the training needs of supervisors and staff are met
  • To make sure operators understand all systems, processes and procedures
  • Lead the recruitment process and interviewing of applicants
  • Supervise the onboarding and training process for operators
  • Act as the customer service point of contact for key accounts
  • Have an active involvement with customers to secure retention and create growth
  • Ensure that the site is correctly resourced
  • Generate turnover and sale reports to the Commercial and Operations Director
  • Excellent communication skills across all levels of seniority

Based at the company offices in Yate, with a base salary of £40,000. This forward-thinking security business are providing an opportunity to further a career in operations management.

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